Shipping policy

Shipping Policy

Last updated: 7 November 2026

At Larosier Atelier, every order is carefully prepared and packaged before dispatch. We aim to provide clear delivery information so you know what to expect when ordering.

1. Delivery Areas

We currently deliver within Great Britain (England, Scotland and Wales) and to selected international destinations, including selected non-EEA European destinations, the United States, Canada and Australia.

Available delivery options are shown at checkout.

We do not currently deliver physical products to EEA countries or Northern Ireland.

2. Shipping Rates and Delivery Times

Great Britain (England, Scotland and Wales)

Standard UK Delivery — £2.99

FREE UK Delivery on orders of £25 or more
Estimated delivery after dispatch: 3–5 business days

Premium Tracked Delivery by Royal Mail — £6.99

Estimated delivery after dispatch: 1–2 business days
Royal Mail tracking information provided after dispatch

Premium Tracked Delivery speeds up the delivery stage only. It does not shorten personalisation, digital proof approval or production times.

Selected Non-EEA European Destinations

Express International Shipping — £14.99

Estimated delivery after dispatch: 2–11 business days

This zone covers selected non-EEA European destinations, including Switzerland.

Available delivery options are shown at checkout.

United States, Canada and Australia

Express International Shipping — £17.99

Estimated delivery after dispatch: 2–11 business days

All delivery times are estimates rather than guarantees. Orders may occasionally be affected by carrier delays, severe weather, customs processing or other circumstances outside our control.

Your statutory delivery rights remain unaffected.

3. Order Processing

Processing times vary depending on the product ordered and are shown on the relevant product page.

Most non-personalised orders are carefully prepared and dispatched within 1–3 business days.

Personalised and bespoke products may take longer because time is required to create the design and receive approval of the digital proof before printing.

Where a proof is included, production will not begin until the customer has approved the final design.

Delays in providing personalisation details or approving a proof may affect the dispatch date.

Orders are not dispatched on weekends or UK bank holidays.

4. Premium Delivery and Urgent Orders

Premium Tracked Delivery applies only after an order has been completed and dispatched.

It does not provide next-day production or guarantee that a personalised order will arrive the day after it is placed.

If you require an order by a particular date, please contact us before ordering.

We will confirm whether your required timescale is achievable, but we cannot guarantee delivery dates that have not been agreed in advance.

5. Tracking Your Order

Where tracking is included with your chosen delivery service, tracking details will be provided by email after your order has been dispatched.

Customers who select Premium Tracked Delivery will receive Royal Mail tracking information once their order has been dispatched.

Standard UK orders may be sent using an appropriate postal or courier service depending on the item's size, weight and destination.

Tracking will be provided where it is included with the chosen service.

6. International Orders, Customs, Duties and Taxes

Orders sent outside the United Kingdom may be subject to customs duties, import taxes or other charges when they arrive in the destination country.

Where these charges are not collected at checkout, they are normally:

Determined by the destination country's customs authority
The responsibility of the recipient
Not included in our product prices or shipping charges
Collected by the shipping carrier or relevant authority

Charges vary by destination and order value.

We recommend checking with your local customs authority before ordering if you have questions about possible charges.

Any taxes or duties collected at checkout will be identified before payment.

7. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address when ordering.

Please contact us as quickly as possible if you notice an error.

We will update the address where possible, but changes may not be possible after an order has been dispatched.

If an order is returned because the address supplied was incorrect or incomplete, additional delivery charges may apply before it can be sent again.

Any additional charges will be explained before redelivery is arranged.

8. Delivery Issues and Delays

If your order has not arrived within the expected delivery window, please contact us at hello@larosieratelier.co.uk and include your order details.

We will check the available tracking information and contact the delivery provider where appropriate.

Please allow for possible carrier delays and international customs processing.

A delivery estimate does not constitute a guaranteed arrival date unless a guaranteed service has been specifically agreed.

Under applicable UK consumer law, customers retain their statutory rights where goods are not delivered within the agreed period or, where no delivery period has been agreed, within the legally applicable timeframe.

Nothing in this policy removes or restricts those rights.

9. Lost or Damaged Orders

We take care when packaging orders, but occasionally items may be damaged or lost during delivery.

If your order arrives damaged, please contact us as soon as reasonably possible.

We may ask for photographs of the product and packaging to help investigate the issue.

If tracking indicates that an order has been delivered but you cannot locate it, please check with other members of your household, neighbours and any designated safe place before contacting us.

We will investigate delivery concerns and arrange an appropriate resolution in accordance with your statutory rights.

Where goods are lost or damaged before responsibility has lawfully passed to the customer, we remain responsible for providing an appropriate remedy.

Customers will not be required to pursue the delivery provider themselves to exercise their statutory rights against us.